Each personalized book or gift is individually hand made and mistakes happen. If there is an error in your book due to our mistake, we will gladly fix or replace the book and return it at no cost to you. We will ship replacement via media mail or priority depending on original ship method and date needed. We will not ship replacement books express mail at our expense. Errors must be reported within 30 days.
We are not responsible for errors due to incorrect information that you supply to us. You will need to reorder a replacement.
We make every effort to provide you with the highest quality in personalized gifts. To prevent errors, please double check your order forms before submitting them. Please do not enter the information in all capital letters. We will not be responsible for errors if you do.
Personalized books and gifts are non-refundable.
You may return most new, non-personalized, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.